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Monday, Jun 21, 2010
Rhett Glauser
The topic of secret SaaS purchasing has been getting more attention recently with the release of new research by Ray Wang of the Altimeter Group. So I thought I would repost a post I orginally drafted in the Service-now.com Community back in March of 2009, with a couple of data points updated... Read More
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Tuesday, May 25, 2010
Rhett Glauser
Last week a couple of alphabet soup enterprise software vendors held their annual user conferences and triumphed in the delivery of some truly epic cloud washing. The marketing machine was on full throttle, puffing out clouds of all different shapes and sizes. Some of their cloud intentions had... Read More
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Wednesday, Apr 28, 2010
Rhett Glauser
So the legacy ITSM vendors are finally getting around to releasing so-called "SaaS" iterations of their decades-old, on-premise client/server applications. They are beginning to think they have answers to some of the questions I pose in my original " Questions for your "SaaS" vendor " post. ... Read More
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Wednesday, Mar 3, 2010
Rhett Glauser
According to Wikipedia a Morton's Fork is "a choice between two equally unpleasant alternatives (in other words, a dilemma), or two lines of reasoning that lead to the same unpleasant conclusion." The most common analogy used to illustrate Morton's Fork is, "I'm stuck between a rock and a hard... Read More
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Tuesday, Mar 2, 2010
Rhett Glauser
A couple of major film and television studios recently selected Service-now.com for IT service management automation. So we're feeling a bit artsy...or at least Matt French and Rob Phillips have the right side of their brains working.
As a finalist for the Pink Elephant Innovation of... Read More
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Wednesday, Feb 24, 2010
Rhett Glauser
The Pink Elephant 2010 conference used a sizable dose of social media to extend the reach of an already vibrant ITSM community. Leading up to the event, Rob England did a great job on the Pink Elephant blog , and a force of tweople led by Chris Dancy kept the conversation lively... Read More
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Monday, Feb 22, 2010
Rhett Glauser
Last week Fred Luddy, Service-now.com CEO, joined Goldman Sachs a guest on their "In Your Office" conference call series. Fred was joined by Nimsoft CEO, Gary Read, and Goldman Sachs analyst, Derek Bingham, to discuss next-generation IT management application models versus the older, traditional... Read More
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Monday, Jan 25, 2010
Matt French
Imitation is the purest form of flattery. On January 19, 2010, BMC announced their intention to deliver Remedy ITSM On Demand in Q2 2010. BMC became the next legacy software vendor to validate the Service-now.com quest to change the IT management software landscape. In the last five years... Read More
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Tuesday, Jan 19, 2010
Rhett Glauser
We are excited about the upcoming Pink Elephant IT Service Management Conference because many of our customers are getting the spotlight. We're biased but we think our customers are really smart. As you plan your conference agenda here is a convenient, chronologic list of the sessions and panel... Read More
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Tuesday, Jan 19, 2010
Rhett Glauser
BMC Remedy owners are abandoning the application at an alarming rate and running to modern ITSM applications that are easier to implement, configure, upgrade and use. BMC has seen the writing on the wall. No doubt they saw what happened to Siebel and what is happening to SAP. They are watching... Read More
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Monday, Jan 18, 2010
Rhett Glauser
Given all the new entrants to the "SaaS" for ITSM market, and a general debasing of "SaaS" as a term, I've updated my list of questions every customer should ask their "SaaS" suitor. (Just to be safe these days, I'd recommend every time you say the word "SaaS" that you use the international... Read More
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Monday, Dec 21, 2009
Rhett Glauser
So the Office of Government Commerce (OGC), official keepers of ITIL, are now promoting a new ITIL product certification program. Matt Stansberry of TechTarget does a good job covering some of the nuances of the new certification scheme , and nobody was surprised to see BMC land the first... Read More
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Tuesday, Dec 8, 2009
ruann tiller
At Service-now.com we love our dog food , and we use our own software to run our business. Internally known as HI (hosted ITIL) the platform houses our standard enterprise applications along with applications developed specifically for internal purposes. The core characteristics of the... Read More
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Monday, Dec 7, 2009
Rhett Glauser
Peter O'Neill of Forrester recently blogged, " SaaS: Vendors Separated By A Common Language ." I tried to comment on the post on the Forrester blog but it wouldn't let me. I don't blame them. I thought this was a well done and timely post. With all of the new entrants and pretenders in the SaaS... Read More
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Monday, Dec 7, 2009
Rhett Glauser
This morning I read a blog post from Richard Veryard titled, "SaaS for the Pessimists." I couldn't resist a comment but my comment turned into a full-on diatribe, so I've reposted the "comment" below.
We are obviously passionate about this topic as we are starting to see more of our... Read More
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Monday, Dec 7, 2009
Rhett Glauser
I got into a little debate with an HP partner on the NetworkWorld community about what HP means when they use the term 'SaaS'. From talking to their former customers and by reading between the lines, we know that what they are really selling is the same old legacy applications served up by an... Read More
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Wednesday, Nov 25, 2009
Rhett Glauser
BMC had a relatively busy booth at the Pink Elephant conference in Las Vegas earlier this year. Tacked on to the back side of the BMC booth, in what fittingly seemed like an afterthought or a last-minute addition, was the Aeroprise booth. Aeroprise was new to me until the week before when they... Read More
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Monday, Nov 23, 2009
Rhett Glauser
This may seem counterintuitive, but I think Oracle's Larry Ellison gets enterprise SaaS, while Gartner is still struggling with the concept. Earlier this year Gartner announced , "A recent survey...has revealed that although SaaS is more mainstream and less controversial than ever before, many... Read More
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Friday, Nov 20, 2009
Rhett Glauser
Yesterday BMC announced they decided to try and build their very first IT service desk application. Since they purchased their first two service desk apps, we consider Service Desk Express on Force.com to be the first ITSM app they will build all on their very own. Wait a tick, BMC is building... Read More
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Thursday, Nov 19, 2009
Matt French
Yesterday HP sent a note to their Service Desk customer base
extending the Service Desk end of support date by two years. In a nutshell the
letter said that HP will “extend the end of support date of Service Desk 4.5
and 5.1 by two years, to December 31, 2012.” It also tells Service Desk... Read More
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Friday, Nov 13, 2009
Rhett Glauser
Thomas Wailgum of CIO Magazine penned an article titled, "5 Questions to Ask Before You Say Yes to SaaS or Cloud Computing." I took this opportunity to answer each of the five questions from the perspective of Service-now.com. Here is a link to the article: Questions to Ask Before You Say Yes... Read More
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