Service-now.commentary

This years Knowledge11 User Conference will offer a Technical Track featuring technical tips, tricks and how-to's for those who have a good grasp on the  Service-now.com platform. The Technical Track sessions are recommended for system administrators and analysts and for those interested in...Read More

This years Knowledge11 User Conference features a Development Track, in which Service-now.com employees will get into the nitty gritty of customization and application development. The Development Track breakout sessions include detailed guidance on how to take full advantage of...Read More

This year's Knowledge11 User Conference will feature multiple tracks and session types to meet the needs of about 1,000 attendees. This year, for the first time ever, a majority of the Knowledge11 sessions will be delivered by  Service-now.com customers . Who better to share success...Read More

Knowledge11 conference registrants can now schedule one-on-one expert meetings and begin collaborating using Service-now.com technology. At Service-now.com, we take a lot of pride in using our cloud service to create a great experience for our customers. I am excited to highlight the many ways...Read More

We are looking forward to seeing many of you at the upcoming Pink Elephant IT Service Management Conference. We understand there are dozens of sessions competing for your time so we want to make sure you know which Service-now.com customers and employees will be presenting at the conference. ...Read More

Knowledge11 is the Service-now.com annual user conference and has quickly become one of the most vibrant IT communities in the world and without question is the preeminent SaaS for enterprise IT conference. You’re no doubt familiar with all those cloud computing conferences where ...Read More

itSMF just held their annual conference in Louisville, Kentucky - and aside from learning how to pronounce Louisville (its “loo-er-vul” by the way), we also learnt that some attendees and vendors felt an amazing amount of fear around where ITSM is heading. There were two...Read More

The topic of secret SaaS purchasing has been getting more attention recently with the release of new research by Ray Wang of the Altimeter Group. So I thought I would repost a post I orginally drafted in the Service-now.com Community back in March of 2009, with a couple of data points updated...Read More

So the legacy ITSM vendors are finally getting around to releasing so-called "SaaS" iterations of their decades-old, on-premise client/server applications. They are beginning to think they have answers to some of the questions I pose in my original " Questions for your "SaaS" vendor " post. ...Read More

A couple of major film and television studios recently selected Service-now.com for IT service management automation. So we're feeling a bit artsy...or at least Matt French and Rob Phillips have the right side of their brains working. As a finalist for the Pink Elephant Innovation of...Read More

Last week Fred Luddy, Service-now.com CEO, joined Goldman Sachs a guest on their "In Your Office" conference call series. Fred was joined by Nimsoft CEO, Gary Read, and Goldman Sachs analyst, Derek Bingham, to discuss next-generation IT management application models versus the older, traditional...Read More

We are excited about the upcoming Pink Elephant IT Service Management Conference because many of our customers are getting the spotlight. We're biased but we think our customers are really smart. As you plan your conference agenda here is a convenient, chronologic list of the sessions and panel...Read More